Effective date: 20/07/2025
Privacy policy
KEEMATE (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information we collect
When you visit our store, create an account, or make a purchase, we may collect the following information:
Personal Information: name, billing and shipping address, email address, phone number, payment details.
Account Information: username, password, preferences, and order history.
Transaction Data: purchases, returns, and payment methods.
Technical Data: IP address, browser type, operating system, device identifiers, and information on how you interact with our site.
Cookies and Tracking: session IDs, cart data, and analytics cookies to understand site usage and improve services.
How we use your information
We use the information collected for the following purposes:
To process and fulfill your orders, payments, and deliveries.
To provide customer support and manage return or warranty claims.
To improve the functionality, performance, and user experience of our website.
To send you updates, promotional offers, and newsletters (only with your explicit consent).
To comply with legal, regulatory, and tax obligations under Spanish and EU law.
To prevent fraud, protect our rights, and ensure the security of transactions.
Sharing of information
When you provide us with personal information to complete a transaction, verify a payment, place an order, arrange for delivery, or return a product, we imply that you consent to our collection and use of it for that specific purpose.
If we ask for your information for any secondary purpose, such as marketing, we will ask for your express consent or give you the option to decline.
You may withdraw your consent at any time by contacting us at info@keemate.com
Disclosure
We may disclose your personal information if required by law, regulation, or court order, if necessary to enforce our Terms of Service, or if needed to protect the rights, property, or safety of Keemate, our customers, or others.
Your rights & choices
You have the right to:
Access, correct, or delete your personal data.
Opt-out of marketing communications.
Disable cookies via browser settings.
Request a copy of the data we hold about you.
Third-party links
We may share information with trusted third parties who perform services on our behalf, such as:
E-commerce platforms.
Payment processors that handle credit card or bank payments.
Shipping and logistics providers to deliver your purchases.
IT and analytics providers that help us improve our services.
These providers will only collect, use, and disclose your information to the extent necessary to perform their services.
Please note that third-party service providers may be located in jurisdictions different from yours or ours. If you proceed with a transaction involving such providers, your information may become subject to the laws of their jurisdiction.
Once you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy. We encourage you to review third-party privacy policies carefully.
Security
We take reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
When you provide sensitive data such as payment card details, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
While we follow industry best practices and PCI-DSS standards to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies
We use cookies to enhance your browsing experience and analyze site performance. Examples include:
session_id: temporary token that allows our store to store session information.
cart: stores information about the contents of your shopping cart.
You can disable cookies in your browser settings, but some features of our site may not function properly as a result.
Age of consent
By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have consented to allow any of your minor dependents to use this site.
We do not knowingly collect personal information from children under 13. If we discover that such data has been collected, we will delete it promptly.
Changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting on the website.
If significant changes are made, we will notify you via our website or by email so you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.
If our store is acquired or merged with another company, your personal data may be transferred to the new owner to ensure continuity of service.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@keemate.com
